In Progress Client crash - Display TestCooperativeLevel error

[Jedis]

Crashed again. This is with chatfontsize set to the default of 3 and with the latest Intel driver:

Entering main loop.
[Fri Oct 11 13:16:26 2024]00756:Memory: Load: 38, Total Phys: 16225, Avail Phys: 9965, Total Page: 17249, Avail Page: 11060, Total Virtual: 134217727, Avail Virtual: 134211857, FreeBlocks: 131728712,1820270,616788,30219,3349,2047,549,404,178,169
[Fri Oct 11 13:16:26 2024]00757:MaxTextures: 51034k, CurrentTextures: 50978k, HighQualityTextures: 38881k
[Fri Oct 11 13:21:00 2024]00758:knockout 3
[Fri Oct 11 13:24:25 2024]00210:Unknown TestCooperativeLevel() error.  Waiting for reset.

[Fri Oct 11 13:24:25 2024]00211:Failed to init HMD from EQM data: BAS_HMD
[Fri Oct 11 13:24:25 2024]00212:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:24:25 2024]00213:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:24:25 2024]00214:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:24:25 2024]00215:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:24:25 2024]00216:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:24:25 2024]00217:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:31:47 2024]00218:Failed to init HMD from EQS data: SPT_HMD
[Fri Oct 11 13:31:47 2024]00219:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:31:47 2024]00220:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:31:47 2024]00221:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:31:47 2024]00222:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:31:47 2024]00223:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:31:47 2024]00224:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:31:47 2024]00225:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:31:47 2024]00226:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:35:19 2024]00759:knockout 3
[Fri Oct 11 13:37:15 2024]00760:knockout 3
[Fri Oct 11 13:43:22 2024]00761:knockout 3
[Fri Oct 11 13:46:25 2024]00227:Failed to init HMD from EQM data: IT71352_HMD
[Fri Oct 11 13:46:25 2024]00228:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:46:25 2024]00229:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:46:25 2024]00230:Failed to init HMD from EQM data: IT71353_HMD
[Fri Oct 11 13:46:25 2024]00231:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:46:25 2024]00232:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:46:25 2024]00233:Failed to init HMD from EQM data: IT71354_HMD
[Fri Oct 11 13:46:25 2024]00234:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:46:25 2024]00235:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:46:25 2024]00236:Failed to init HMD from EQM data: IT71355_HMD
[Fri Oct 11 13:46:25 2024]00237:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:46:25 2024]00238:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:46:25 2024]00239:Failed to init HMD from EQM data: IT71356_HMD
[Fri Oct 11 13:46:25 2024]00240:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:46:25 2024]00241:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:46:25 2024]00242:Failed to init HMD from EQM data: IT71357_HMD
[Fri Oct 11 13:46:25 2024]00243:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:46:25 2024]00244:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:46:25 2024]00245:Failed to init HMD from EQM data: IT71358_HMD
[Fri Oct 11 13:46:25 2024]00246:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:46:25 2024]00247:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:46:25 2024]00248:Failed to init HMD from EQM data: IT71359_HMD
[Fri Oct 11 13:46:25 2024]00249:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:46:25 2024]00250:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:46:25 2024]00251:Failed to init HMD from EQM data: IT71360_HMD
[Fri Oct 11 13:46:25 2024]00252:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:46:25 2024]00253:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:46:25 2024]00254:Failed to init HMD from EQM data: IT71361_HMD
[Fri Oct 11 13:46:25 2024]00255:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:46:25 2024]00256:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:46:25 2024]00257:Failed to init HMD from EQM data: IT71362_HMD
[Fri Oct 11 13:46:25 2024]00258:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:46:25 2024]00259:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:47:05 2024]00260:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:47:05 2024]00261:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:47:59 2024]00262:Failed to init HMD from EQM data: IT226551_HMD
[Fri Oct 11 13:47:59 2024]00263:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:47:59 2024]00264:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:47:59 2024]00265:Failed to init HMD from EQM data: IT226552_HMD
[Fri Oct 11 13:47:59 2024]00266:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:47:59 2024]00267:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:47:59 2024]00268:Failed to init HMD from EQM data: IT226553_HMD
[Fri Oct 11 13:47:59 2024]00269:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:47:59 2024]00270:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:47:59 2024]00271:Failed to init HMD from EQM data: IT226554_HMD
[Fri Oct 11 13:47:59 2024]00272:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:47:59 2024]00273:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:47:59 2024]00274:Failed to init HMD from EQM data: IT226555_HMD
[Fri Oct 11 13:47:59 2024]00275:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:47:59 2024]00276:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:47:59 2024]00277:Failed to init HMD from EQM data: IT226406_HMD
[Fri Oct 11 13:47:59 2024]00278:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:47:59 2024]00279:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:47:59 2024]00280:Failed to init HMD from EQM data: IT226407_HMD
[Fri Oct 11 13:47:59 2024]00281:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:47:59 2024]00282:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:47:59 2024]00283:Failed to init HMD from EQM data: IT226556_HMD
[Fri Oct 11 13:47:59 2024]00284:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:47:59 2024]00285:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:47:59 2024]00286:Failed to init HMD from EQM data: IT226557_HMD
[Fri Oct 11 13:47:59 2024]00287:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:47:59 2024]00288:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:47:59 2024]00289:Failed to init HMD from EQM data: IT226558_HMD
[Fri Oct 11 13:47:59 2024]00290:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:47:59 2024]00291:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00292:Failed to init HMD from EQM data: IT71374_HMD
[Fri Oct 11 13:50:03 2024]00293:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00294:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00295:Failed to init HMD from EQM data: IT71375_HMD
[Fri Oct 11 13:50:03 2024]00296:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00297:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00298:Failed to init HMD from EQM data: IT71376_HMD
[Fri Oct 11 13:50:03 2024]00299:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00300:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00301:Failed to init HMD from EQM data: IT71377_HMD
[Fri Oct 11 13:50:03 2024]00302:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00303:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00304:Failed to init HMD from EQM data: IT71378_HMD
[Fri Oct 11 13:50:03 2024]00305:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00306:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00307:Failed to init HMD from EQM data: IT71379_HMD
[Fri Oct 11 13:50:03 2024]00308:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00309:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00310:Failed to init HMD from EQM data: IT71380_HMD
[Fri Oct 11 13:50:03 2024]00311:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00312:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00313:Failed to init HMD from EQM data: IT71381_HMD
[Fri Oct 11 13:50:03 2024]00314:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00315:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00316:Failed to init HMD from EQM data: IT71382_HMD
[Fri Oct 11 13:50:03 2024]00317:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00318:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00319:Failed to init HMD from EQM data: IT71383_HMD
[Fri Oct 11 13:50:03 2024]00320:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00321:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00322:Failed to init HMD from EQM data: IT71384_HMD
[Fri Oct 11 13:50:03 2024]00323:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00324:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00325:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00326:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:50:03 2024]00327:IDirect3DIndexBuffer::Lock() failed.

[Fri Oct 11 13:50:03 2024]00328:CBufferSet::LockBuffers() failed.

[Fri Oct 11 13:52:07 2024]00762:Dump generation request succeeded: C:\Crash\47b0bdfe-5618-4aff-84dc-e0756ba21e42.dmp
[Fri Oct 11 13:52:08 2024]00763:Fatal error occurred in mainthread! (Release Client #630)

[Fri Oct 11 13:52:08 2024]00764:Client Version: Sep 12 2024 12:24:04
[Fri Oct 11 13:52:08 2024]00765:Skin Directory: UIFiles\jeda\

[Fri Oct 11 13:52:08 2024]00766:Graphics DLL Loaded: Graphics DLL Version 3.00.240912
[Fri Oct 11 13:52:08 2024]00767:Graphics Build Date: Sep 12 2024 12:21:09
[Fri Oct 11 13:52:08 2024]00768:Video Card: Intel(R) Iris(R) Plus Graphics 655, 31.0.101.2130

[Fri Oct 11 13:52:08 2024]00769:Crash (char = Jeukbox, zone = poknowledge)

[Fri Oct 11 13:52:08 2024]00770:Local Player's World location at time of crash: -104.625000, -311.375000, -157.347397.

[Fri Oct 11 13:52:08 2024]00771:Gamestate at crash = 5

[Fri Oct 11 13:52:08 2024]00772:Processor: 8 of type 8664
[Fri Oct 11 13:52:08 2024]00773:Memory: Load: 39, Total Phys: 16225, Avail Phys: 9872, Total Page: 17249, Avail Page: 11026, Total Virtual: 134217727, Avail Virtual: 134211769, FreeBlocks: 131728712,1820273,616788,30219,3349,2047,433,404,178,169
[Fri Oct 11 13:52:08 2024]00774:CPU: Intel(R) Core(TM) i5-8279U CPU @ 2.40GHz 10000
[Fri Oct 11 13:52:08 2024]00775:Pools: Temp: 1835008(0). Persistent: 54218808(54084735). OnDemand: 9830400(9711408). Zone: 41235740(41219012)
[Fri Oct 11 13:52:08 2024]00776:MaxTextures: 66937k, CurrentTextures: 66937k, HighQualityTextures: 54848k
[Fri Oct 11 13:52:08 2024]00777:Memory Mode: Balanced

 

[Jedis]

I've created a ticket for this issue. I think we'll have to add an eqclient.ini variable that can override the false positive returned by the graphics driver. Sorry not ETA.

What DirectX feature levels does DxDiag report for your display driver? E.g.

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

Tried switching between Most and Balanced memory settings and it doesn't seem to have any effect.

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

DXDiag from the machine with the latest crash is here in case it could be helpful.

It says crash dump is successfully generated, but I usually can't find them at C:\Crash. Only very rarely does it have a file there. Is it uploading them to the server and deleting once transfer is completed?

 

[Jedis]

I also see random graphics distortions in the chat window background on several machines. May or may not be related. Doesn't happen that often. Camping out and back in clears it up.

Custom UI, but only modifying the target ring, BazaarWnd, Inventory, PlayerWindow, and RaidWindow.

 

[Jedis]

Update: Leaving my computers at the character select will still randomly trigger the TestCooperativeLevel error. It doesn't appear to be related to the UI chat windows in game. Getting several of the crashes per day.

Reached out to the manufacturer and they do not have a newer Intel driver. I am still using the latest new driver from Intel. The registry entry to block Windows from reverting the driver seems to have worked, but it doesn't resolve the EverQuest crash.

 

[Jedis]

FWIW, I went all the way back to Intel driver version 26.20.100.7584 from 2019 that came with the computer (and also tried several driver iterations newer), and it still locks up with the TestCooperativeLevel error. At this point, I think it's safe to say it's not a driver version issue but instead an issue with the upgrade to 64 bit/DX11.

 

[Cairbrae]

Have you tried disabling the new UI? In eqclient.ini, use this setting

[Defaults]
UseNewUIEngine=0

You also mention a custom UI. Can you try a session with default UI?

PS: I'll be working on several crash reports related to this issue in Dec.

 

[Jedis]

Have you tried disabling the new UI? In eqclient.ini, use this setting

[Defaults]
UseNewUIEngine=0

You also mention a custom UI. Can you try a session with default UI?

PS: I'll be working on several crash reports related to this issue in Dec.

UseNewUIEngine=0 is set on all computers.

I can try the default UI. I am only customizing a few windows and the target ring. No errors reported in UIErrors.txt other than Gameface being disabled.

UIErrorLog created at Wed Dec 04 09:19:50 2024
[Wed Dec 04 09:20:11 2024] Note: Loading SUITE CursorAttachment window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:20:11 2024] Note: Loading SUITE RespawnWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:20:11 2024] Note: Loading SUITE BreathWindow window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:20:12 2024] Note: Loading SUITE CastingWindow window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:20:12 2024] Note: Loading SUITE Inventory window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:20:12 2024] Note: Loading SUITE QuantityWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:20:12 2024] Note: Loading SUITE TradeWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:20:12 2024] Note: Loading SUITE GiveWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:20:12 2024] Note: Loading SUITE SelectorWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:20:12 2024] Note: Loading SUITE StoryWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:20:12 2024] Note: Loading SUITE TargetOfTargetWindow window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:20:12 2024] Note: Loading SUITE NameReservationWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:22:30 2024] Note: Loading SUITE CursorAttachment window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:22:30 2024] Note: Loading SUITE RespawnWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:22:30 2024] Note: Loading SUITE BreathWindow window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:22:30 2024] Note: Loading SUITE CastingWindow window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:22:30 2024] Note: Loading SUITE Inventory window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:22:30 2024] Note: Loading SUITE QuantityWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:22:30 2024] Note: Loading SUITE TradeWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:22:30 2024] Note: Loading SUITE GiveWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:22:30 2024] Note: Loading SUITE SelectorWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:22:30 2024] Note: Loading SUITE StoryWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:22:30 2024] Note: Loading SUITE TargetOfTargetWindow window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 09:22:30 2024] Note: Loading SUITE NameReservationWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:25:38 2024] Note: Loading SUITE CursorAttachment window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:25:38 2024] Note: Loading SUITE RespawnWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:25:38 2024] Note: Loading SUITE BreathWindow window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:25:38 2024] Note: Loading SUITE CastingWindow window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:25:38 2024] Note: Loading SUITE Inventory window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:25:38 2024] Note: Loading SUITE QuantityWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:25:38 2024] Note: Loading SUITE TradeWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:25:38 2024] Note: Loading SUITE GiveWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:25:38 2024] Note: Loading SUITE SelectorWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:25:38 2024] Note: Loading SUITE StoryWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:25:38 2024] Note: Loading SUITE TargetOfTargetWindow window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:25:38 2024] Note: Loading SUITE NameReservationWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:26:47 2024] Note: Loading SUITE CursorAttachment window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:26:47 2024] Note: Loading SUITE RespawnWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:26:47 2024] Note: Loading SUITE BreathWindow window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:26:47 2024] Note: Loading SUITE CastingWindow window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:26:47 2024] Note: Loading SUITE Inventory window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:26:47 2024] Note: Loading SUITE QuantityWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:26:47 2024] Note: Loading SUITE TradeWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:26:47 2024] Note: Loading SUITE GiveWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:26:47 2024] Note: Loading SUITE SelectorWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:26:47 2024] Note: Loading SUITE StoryWnd window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:26:47 2024] Note: Loading SUITE TargetOfTargetWindow window as part of loading SUITE UI instead of Gameface.
[Wed Dec 04 10:26:47 2024] Note: Loading SUITE NameReservationWnd window as part of loading SUITE UI instead of Gameface.

UI files from custom UI:


Thank you for your efforts! I appreciate all of your hard work on the new UI stuff.

 

[Cairbrae]

The issue is font texture memory corruption.

Are you using the Ariel font? If not which and please give that a try. It's the default font and might be more stable (I use this font and I've never experienced this crash).

The font can be set in game with Options > General > Current Font. Choose "Ariel" and click Accept.

In your UI_<character><server><class>.ini file you can reset this before launching the client. Find the [Fonts] section and delete it. For example:

[Fonts]
Font.us.0=Arial

 

[Jedis]

The issue is font texture memory corruption.

Are you using the Ariel font? If not which and please give that a try. It's the default font and might be more stable (I use this font and I've never experienced this crash).

The font can be set in game with Options > General > Current Font. Choose "Ariel" and click Accept.

In your UI_<character><server><class>.ini file you can reset this before launching the client. Find the [Fonts] section and delete it. For example:

[Fonts]
Font.us.0=Arial

I am using Arial on all machines. I've never changed the default font. Ran a search and I don't have a [Fonts] section in any UI_*.ini file.

 

[Cairbrae]

I am using Arial on all machines. I've never changed the default font. Ran a search and I don't have a [Fonts] section in any UI_*.ini file.

Okay, thanks for the info. Please try the opposite approach then and switch one character UI to using a font other than Ariel (your choice). Let's see if that helps.

 

[Jedis]

Okay, thanks for the info. Please try the opposite approach then and switch one character UI to using a font other than Ariel (your choice). Let's see if that helps.

I set 3 of my 5 problematic machines to use Times New Roman. Just had one of them using Times New Roman lock up about 10 mins after making the change.

[Mon Dec 09 13:30:50 2024]07024:knockout 3
[Mon Dec 09 13:30:50 2024]07025:knockout 3
[Mon Dec 09 13:34:57 2024]07026:knockout 3
[Mon Dec 09 13:36:15 2024]00677:Unknown TestCooperativeLevel() error. Waiting for reset.

 

[Cairbrae]

I set 3 of my 5 problematic machines to use Times New Roman. Just had one of them using Times New Roman lock up about 10 mins after making the change.

Does that mean 2 of 3 are not failing?

Also, try disabling lit batches in eqclient.ini

[Defaults]
UseLitBatches=FALSE

 

[Jedis]

Does that mean 2 of 3 are not failing?

I just made the change, so not sure I can say that yet. Will keep the thread updated with progress.

Also, try disabling lit batches in eqclient.ini

[Defaults]
UseLitBatches=FALSE

Just added this setting. I did not have it in my eqclient.ini file. I was reading the forums about it, and it looks like it was called out here by Lodestar that this setting has a bug that reduces clipping plane when it's enabled. Is that still an issue?

 

[Cairbrae]

Just added this setting. I did not have it in my eqclient.ini file. I was reading the forums about it, and it looks like it was called out here by Lodestar that this setting has a bug that reduces clipping plane when it's enabled. Is that still an issue?

Great. Let me know if that helps and no, the application code doesn't change the view based on UseLitBatches, so that claim remains unconfirmed.

 

[Lodestar]

LitBatches disabled on an RTX 4090 slightly limits the clip plane when compared to enabled.

I am confirming it, and the screenshots in the prior thread from Iven also confirms it.

Test it yourself before assuming anything someone else said. You don't have to take mine or Iven's word for it.

Additionally, there is an FPS impact related to the change (this correlates given the physical clip plane change).

I understand there may not be any code related to LitBatches that should be causing this, but perhaps an unintended interaction is indeed causing it.

I absolutely advocate that anyone follow Cairbrae's advice in troubleshooting though, as Cairbrae is doing an incredible job solving graphics challenges at Daybreak!

 

[Jedis]

Great. Let me know if that helps and no, the application code doesn't change the view based on UseLitBatches, so that claim remains unconfirmed.

Hi. I just had a machine crash with Times New Roman set as the default font, as well as UseLitBatches=FALSE set under [Defaults] in eqclient.ini.

At the risk of giving invalid feedback, it does _seem like_ I am not crashing as often. However, I can't confirm with definitive proof since it's just based on casual observation so far. I've only had a couple of crashes since yesterday after making the changes. But, some crashing is still occurring - just not as often.

 

[Cairbrae]

I think that reducing animation memory usage might mitigate this issue. Try disabling social animations in eqclient.ini as a workaround.

[Defaults]
LoadSocialAnimations=FALSE

 

[Jedis]

Added LoadSocialAnimations=FALSE and started the game. Zoned into PoK. Locked up within 10 seconds of loading into the zone.

[Fri Dec 13 09:55:35 2024]00752:Starting pre-load

[Fri Dec 13 09:55:47 2024]00753one with pre-load

[Fri Dec 13 09:55:47 2024]00754:Setting up character.
[Fri Dec 13 09:55:47 2024]00755:Activating music.
[Fri Dec 13 09:55:47 2024]00756:Initialization complete.
Entering main loop.
[Fri Dec 13 09:55:47 2024]00757:Memory: Load: 38, Total Phys: 16225, Avail Phys: 10057, Total Page: 17249, Avail Page: 11583, Total Virtual: 134217727, Avail Virtual: 134211745, FreeBlocks: 132464946,1244153,455598,8409,7301,2047,452,303,280,264
[Fri Dec 13 09:55:47 2024]00758:MaxTextures: 46679k, CurrentTextures: 45736k, HighQualityTextures: 35226k
[Fri Dec 13 09:55:51 2024]00201:Unknown TestCooperativeLevel() error. Waiting for reset.

 

[OGEQprincipals]

I posted in player support with what looks like the same error. I also have been working with cairbrae with no luck so far. Trying everything suggested and more . Even with a clean install of eq. I'll post here to keep it in one place.

Not sure if this is anything, but going to create a character and going through races. Drakkin model causes a crash like everytime..not sure if this is anything or just some coincidence.

Curious on your computer specs jedis.
The computer in question for me is a i3 4th Gen, 16gig ram, 760 gtx gpu.

My other computer that has basically 0 issues is a i7 10gen, 32 gig ram, 3080 gtx.

 

[Jedis]

I've had 4 more lockups today with the LoadSocialAnimations=FALSE. Doesn't seem to have helped, unfortunately.